Your Journey to Better Health Starts Here

1. Information We Collect

True Well Being Care ("we," "our," or "us") is committed to protecting your privacy. We collect information that you voluntarily provide when using our services, including:

• Personal identification information (name, email, phone number, date of birth, address)
• Health and medical information provided during consultations and assessments
• Insurance and payment information for billing purposes
• Technical data (IP address, browser type, device information)
• Usage data and interaction patterns with our website and services

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our healthcare and wellness services
• To personalize your experience and deliver tailored health recommendations
• To process appointments, payments, and insurance claims
• To communicate with you regarding your care, updates, and promotions
• To improve our services, website functionality, and customer experience
• To comply with legal obligations and HIPAA regulations
• To send marketing communications (with your explicit consent)

3. HIPAA Compliance

We comply fully with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is stored securely using industry-standard encryption and access controls. We implement administrative, physical, and technical safeguards to protect your sensitive health data.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in these circumstances:

• With authorized healthcare providers involved in your care
• With insurance companies for claims processing (with your authorization)
• With service providers who assist in operating our business (under strict confidentiality agreements)
• When required by law or to protect our rights and safety
• In connection with a business transfer (merger, acquisition)

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. We use both session cookies and persistent cookies, as well as third-party analytics tools like Google Analytics.

6. Data Security

We implement robust security measures including SSL/TLS encryption, secure data centers, regular security audits, employee training, and access controls. While we strive to protect your information, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

• Access your personal information and health records
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal and medical retention requirements)
• Opt-out of marketing communications at any time
• Request a copy of your data in a portable format
• File a complaint with the Department of Health and Human Services

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and maintain medical records as required by state and federal law (typically 7-10 years for medical records).

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. For minor patients, information is collected through parental or guardian consent and managed according to applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: info@truewellbeingcare.com
• Phone: (423) 245-1119
• Address: 421 Rich Dr, Kingsport, Tennessee 37660, USA

Last Updated: August 2026

1. Acceptance of Terms

By accessing and using the services and website of True Well Being Care, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. These terms constitute a legally binding agreement between you and True Well Being Care.

2. Services Description

True Well Being Care provides healthcare consultation, wellness programs, insurance advisory services, and referrals to licensed healthcare providers. We do not replace your primary care physician but serve as a complementary wellness resource. All medical procedures are performed by licensed, independent healthcare professionals.

3. Medical Disclaimer

The information provided on our website and through our services is for general informational and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with any questions regarding a medical condition. Never disregard professional medical advice because of information obtained through our services.

4. Appointment and Cancellation Policy

By booking an appointment, you agree to the following:

• Provide accurate and complete health information during registration
• Arrive on time for scheduled appointments
• Cancel or reschedule at least 24 hours in advance
• Late cancellations or no-shows may incur a fee of up to $75
• Repeated no-shows may result in service termination

5. Payment Terms

All services require payment at the time of service unless covered by your insurance plan. We accept major credit cards, HSA/FSA cards, and offer financing options. Pricing is subject to change with 30 days' notice for ongoing programs. Refunds for prepaid packages are pro-rated based on services used.

6. Insurance and Billing

While we submit claims to insurance companies on your behalf, you are ultimately responsible for any charges not covered by your plan. We cannot guarantee insurance approval or reimbursement amounts. It is your responsibility to verify coverage with your insurance provider before receiving services.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of True Well Being Care and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, True Well Being Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or website. Our total liability shall not exceed the amount you paid for services in the 12 months preceding the claim.

9. User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Provide false or misleading health information
• Harass, threaten, or abuse our staff or other patients
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website or services
• Upload viruses or malicious code to our platforms

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of these external sites. Interactions with third-party services are solely between you and the third party. We recommend reviewing their terms before engaging.

11. Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, without prior notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

12. Indemnification

You agree to indemnify, defend, and hold harmless True Well Being Care, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Sullivan County, Tennessee.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

16. Contact Information

For questions regarding these Terms and Conditions, please contact us:

• Email: info@truewellbeingcare.com
• Phone: (423) 245-1119
• Address: 421 Rich Dr, Kingsport, Tennessee 37660, USA

Last Updated: August 2026